SMS Terms & Conditions

These SMS Terms & Conditions apply to the ACE Driver SMS Program operated by Advanced Logistics Solutions, LLC (“ALS”) for ACE Home Delivery drivers.

1. Program Name

The program is called the ACE Driver SMS Program and is provided for authorized ACE Home Delivery drivers.

2. Program Description

Messages may include driver invitations, ACE Driver App activation links, login or verification codes, delivery assignments, route updates, schedule information, safety notices, vehicle or inspection reminders, account notifications, and other delivery-related operational communications.

3. Consent to Receive Messages

Drivers provide their mobile phone number during hiring, contracting, onboarding, or account setup and agree to receive work-related SMS messages from ACE Home Delivery. Consent applies only to the ACE Driver SMS Program and is not transferred to other businesses or unrelated messaging programs.

Consent to receive SMS messages is not a condition of purchasing consumer goods or services. The ACE Driver SMS Program is intended for work-related driver communications.

4. Message Frequency

Message frequency varies based on account activity, route changes, operational needs, and security events. Messages may be recurring.

5. Message and Data Rates

6. Opting Out

To stop receiving messages, reply STOP to any message from the program. You may receive one final message confirming that you have been unsubscribed.

Other commonly supported opt-out keywords may include UNSUBSCRIBE, END, QUIT, CANCEL, or STOPALL.

Opting out of SMS may limit ACE’s ability to send account, security, route, or operational notices. Drivers should contact their ACE administrator or dispatcher to arrange another approved communication method when necessary.

7. Help and Support

For assistance, reply HELP to the number from which you received the message, or contact your ACE Home Delivery administrator or dispatcher. You may also visit https://acehomedelivery.com.

8. Supported Carriers and Delivery

Message delivery is subject to wireless carrier availability and network conditions. Carriers are not liable for delayed or undelivered messages. ACE does not guarantee that every message will be received immediately or at all.

9. Mobile Number Changes

Drivers must promptly notify an ACE administrator if their mobile phone number changes, is reassigned, or is no longer under their control.

10. Acceptable Use

Drivers may not misuse the messaging program, impersonate another person, interfere with the service, or use received links or codes for unauthorized purposes. Verification codes and account links should not be shared.

11. Privacy

Our handling of personal information is described in the ACE Home Delivery Privacy Policy. Mobile phone numbers, SMS opt-in data, and messaging consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

12. Changes to These Terms

We may update these terms when operational, legal, technical, or carrier requirements change. The effective date shown above identifies the current version.

13. Contact

Questions about these SMS Terms & Conditions or the ACE Driver SMS Program may be directed to your ACE Home Delivery administrator or dispatcher. Email: support@acehomedelivery.com Website: https://acehomedelivery.com